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WellVia mhealth service strikes chord with travelling musicians

Steve Rogerson
June 2, 2015
Life on the road can be tough for a musician, doing a gig in one town then onto the next on a tour that can last for months and take its toll when it comes to health. Recognising this, Texas-based WellVia has launched a telehealth service for professional musicians whether they are touring or at home.
The company is offering the service in partnership with Eventric, a Chicago-based provider of software and online services for the professional live entertainment industry. It specialises in products that promote connectivity, community and competency, making the production of live events more profitable and effective.
“WellVia and Eventric have partnered to provide our collaborative efforts to touring professionals around the country because keeping a tour healthy and on-schedule while on the road is of paramount importance to a tour’s success,” said Eventric founder and president Paul Bradley.
The telehealth platform creates a remote doctor consultation with a US-based board certified physician. Such consultations can address many of the circumstances that would historically require the touring professional to make a conventional, in-person appointment at an urgent care facility or require the expensive services of a rock doc to visit a local venue while on the road.
Maroon 5 tour manager Fred Kharrazi thinks this service is just what the touring industry needs. “For our 2015 North America run, we utilised WellVia through Eventric and our team loved the service and quality of care,” he said. “Hopefully you have a healthy tour; but knowing my guys can pick up the phone and immediately connect with a board certified physician, and get a diagnosis and a prescription if deemed medically necessary is great. This saves time and money, but most importantly allows my crew to be proactive about their health when touring.”
WellVia provides members with bilingual round-the-clock access to affordable, quality care for non-emergency medical needs, wellness coaching and EAP specialists. Using its proprietary network, clients and their members have access to customisable portals allowing real-time scheduling options.
“The average wait time to see your primary care physician is up to 19 days,” said WellVia co-founder and president Todd Thoman. “Yet 70 per cent of those appointments and 40 per cent of emergency room visits can be handled telephonically with WellVia. WellVia was created to help full-time, part-time and contract employees gain access to quality care that is affordable, efficient and bilingual.”
All WellVia’s US-based physicians are credentialed by CredSimple using NCQA standards. WellVia has an average physician response time of less than 16 minutes. Customisable plans are available for companies, educational institutions, charities and individuals along with programmes specifically built for hospitality, tourism and member reward programmes.