JD Power and Uptake partner on IoT analytics
April 11, 2019
Customer satisfaction research company JD Power and Chicago-based AI and IoT software firm Uptake Technologies are developing analytics products for the automotive industry, utilities and the telecoms sector.
The alliance will allow OEMs and operators in these three industries to gain actionable intelligence from millions of newly connected devices, including manufacturing plants, vehicles, smart meters and network devices.
Leveraging JD Power's research and industry expertise along with Uptake's industry-specific insights and industrial IoT platform, they will provide independent industry benchmark studies, data and analytics products, and customised advisory services.
"This breakthrough collaboration with Uptake gives JD Power instant access to Uptake's advanced IoT analytics software platform, and a portfolio of applications that we will jointly harness to provide insight into the behaviour and failure modes of millions of connected devices in the industries we serve," said Dave Habiger, president and CEO of JD Power. "By adding these capabilities to our analytics, we will provide our customers with real-time insights that open new horizons of opportunity in the design, manufacture, service and insurance of vehicles."
The collaboration will also include smart home and connected real estate insight for utilities and power generation firms, as well as connected device efficacy insight and optimisation benchmark surveys for mobile network operators.
"Utilities are continuously challenged to differentiate their energy offerings with elevated service and efficiency strategies which optimise the value provided to their customers," said Bernardo Rodriguez, chief digital officer at JD Power. "Adding to our AI capabilities, we will leverage Uptake's IoT AI and machine learning platform to access previously untapped data with advanced technology that will provide automotive, telecoms and utility companies with new insights around customer-centric opportunities."
Included in the alliance is the use of Uptake's industrial AI and machine learning platform, which leverages data science to turn large amounts of untapped IoT data across enterprises into actionable insight. For vehicle OEMs and drivers, this creates even higher levels of manufacturing quality, vehicle efficiency, dealer service and customer experience. Using AI and machine learning, Uptake's technology enriches raw data to generate actionable recommendations, letting users quickly make intelligent business decisions that are linked to financial outcomes.
"This alliance augments the rich heritage of JD Power's independent industry benchmark studies and leading data analytics by adding the power of Uptake's advanced AI and machine learning software,” said Brad Keywell, founder and CEO of Uptake. "The result is new data-informed AI-based insights and benchmarks made possible in this age of pervasive sensors and hyper-connected industry. Together with JD Power, we are creating a new category of industry-specific insights and benchmarks, which we believe will make visible the path towards ever higher levels of quality, productivity and customer satisfaction."
JD Power specialises in consumer intelligence, advisory services and data and analytics. These capabilities let it help its clients drive customer satisfaction, growth and profitability. Established in 1968, JD Power has offices serving North America, South America, Asia Pacific and Europe.
Uptake is a provider of artificial intelligence and IoT software for industrial companies. It combines data analytics and machine learning with deep industry knowledge to create outcomes such as increased reliability, productivity and safety. Headquartered in Chicago with locations in Silicon Valley, Washington DC, Toronto and Dubai, Uptake is used by industrial customers of all sizes to leverage data, creating efficiencies and competitive advantages.