UPS uses beacons to avoid misloaded packages
April 26, 2017
UPS is installing electronic beacons in its package cars to notify workers if they have placed an item in the wrong delivery vehicle. The initiative, known as Preload Smart Scan, is part of a suite of projects that will use technology to error-proof package processing operations to improve delivery times and customer satisfaction.
Preload Smart Scan uses Bluetooth-enabled beacons that communicate with package-scanning devices worn by UPS employees loading packages onto vehicles. The scanners, which read package labels, are programed to know where a package belongs in a specific vehicle. The beacons, meanwhile, send signals that are unique to certain vehicles and their position within the vehicle. The scanners detect these signals. If a package enters the wrong vehicle, the scanner will notify the loader of the error.
Misloaded packages waste time and money and can cause UPS to miss its service commitments. Drivers with misloaded packages on board often have to travel well out of their way to correct the mistakes. But, in locations where the beacons are installed, UPS already is avoiding kilometres driven to re-route misloaded packages.
“This is an important step towards improving accuracy in our operation,” said John Dodero, UPS vice president of industrial engineering. “It raises the level of service we provide to our customers. It also makes us more efficient and generates valuable cost savings.”
Preload Smart Scan is one of dozens of projects under the UPS Edge enhanced dynamic global execution programme, which uses data and technology to enhance operations inside the company’s facilities and on delivery routes. It aids planning and execution and enables better decisions throughout the company’s operations.
UPS delivers nearly 20 million packages and documents a day and recognises that misloads drive inefficiency and potentially create problems for customers who rely on UPS to deliver on time. The company anticipates that Preload Smart Scan will lead to a 70 per cent reduction in misloads.
UPS’s beacon application in a package delivery vehicle required customised technology. Off-the-shelf beacons were inadequate due to their broad signal range and the close proximity of UPS package cars during morning loading. Beacon signals bled through the sides of package cars, yielding inaccurate information.
To solve this problem, UPS worked with a vendor to customise beacons for use on delivery vehicles that are parked very close together. The beacons now have a tighter range, rugged design, longer battery life and can be configured to match the exact dimensions of the package car.
The system relies on a set of telematics products that UPS continues to deploy across its global network. The customised beacon technology builds on UPS’s innovations in big data and the IoT. In this case, the data UPS collect on each package help ensure accurate delivery time estimates.
UPS has applied for a patent on the use of beacons in this way. Other companies that pack delivery vehicles in close proximity to one another also may see the benefits of the technology, as might businesses in different industries that need precise location-based services.
The beacons will be in 301 US locations this year, reaching a total of 28 per cent of US facilities and 47 per cent of US package cars. The company also plans to expand the initiative to facilities internationally.
Headquartered in Atlanta, Georgia, UPS serves more than 220 countries and territories worldwide.