Proving the Business Case for the Internet of Things

Uber partners Ride Health for medical transport

Steve Rogerson
January 29, 2020

Patient transportation company Ride Health is working with Uber Health to facilitate non-emergency medical transport for patients and caregivers. They have expanded options for patients across the USA who lack an affordable, simple way to get to and from medical appointments.
An estimated 3.6 million Americans miss or delay medical care each year because of transportation issues, according to the National Academy of Sciences. Some studies peg the cost of missed doctors’ appointments at over $150bn annually. Especially vulnerable to transportation barriers are the elderly, disabled and low-income populations, who are more likely to live alone and be socially isolated, without a car or in areas poorly served by public transit.
The partnership between Ride Health and Uber Health addresses these issues by helping make healthcare transportation more accessible at scale. Ride Health's web-based, mobile-enabled transportation coordination platform covers all ride types and service levels, from public transit and taxis to wheelchair-accessible vehicles (WAVs) and ambulances.
Leveraged by Ride Health, Uber's network of drivers is a core component of moving patients and staff between their homes and care centres, including hospitals, clinics, rehab centres, senior care facilities, home care centres and physical therapy centres.
"We are proud to team up with Uber Health, which is respected across the healthcare industry not only for its network strength but also for its success in promoting rider safety, its HIPAA controls, and for preventing fraud," said Imran Cronk, CEO and founder of Ride Health. "Our health system and health plan customers appreciate the added flexibility that Uber Health brings to our network via its WAV and UberAssist products, which helps provide assistance to seniors and people with disabilities."
Ride Health's web-based platform coordinates high-quality rides by integrating with dispatch, clinical and customer relationship management systems to deliver real-time visibility, decision support and data-driven performance management. While traditional transportation coordination systems address issues hours after a ride is completed or missed, Ride Health's platform monitors each ride throughout the trip for potential disruptions, such as late drivers or missed connections. If a disruption is imminent, automated notifications prompt a support team to intervene in real time. The platform tracks ride-level performance data and feedback to produce a rating of the quality of service and the cost of a ride.
Hospitals and health systems depend on Ride Health to help patients access primary care, adhere to chronic disease treatment plans, receive post-acute follow-up care, and get home safely after emergency department visits or hospital admissions. Ride Health also supports health plans in ten states, handling their transportation benefit management and optimising use across all transportation modes.
Health plan members can check their eligibility and schedule rides through Ride Health's self-service member portal, available on mobile or desktop, or via a managed contact centre. The resulting improvements in operational performance and available ride data drive lower costs, increased member satisfaction and greater accountability.
"Reliable and efficient non-emergency medical transportation is essential to improving health outcomes," said Dan Trigub, head of Uber Health. “We are pleased to partner with Ride Health to continue increasing access to care for all communities, but especially our most underserved.”
Ride Health partners with healthcare organisations and transportation network providers to manage transportation benefits, strengthen enterprise transportation programmes and drive intelligent transitions of care. It blends technology and data with a human approach to break down access barriers and solve some of the transportation problems that care coordinators, providers and payers face. The platform maps out each patient's needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs and better outcomes.