Proving the Business Case for the Internet of Things

American Logistics and Uber innovate in healthcare

Steve Rogerson
August 21, 2019
Uber Health is working with Utah-based American Logistics to drive transportation innovation in the healthcare industry.
Uber's driver-partner network and platform built with HIPAA controls combined with American Logistics' capability to manage specialised transportation benefits and use all modes of non-emergency medical transportation could help reduce barriers to care.
The partnership is the rideshare company's first national collaboration with a healthcare transportation management firm. Healthcare plans and organisations can now provide smarter patient pickup and dropoff, scheduling, real-time GPS tracking, and messaging through a unified platform.
Partnering with Uber Health further expands American Logistics' transportation network of certified transportation providers, which offer the flexibility of transporting individuals requiring ambulatory, wheelchair or gurney services.
The demand for kerb-to-kerb rides has increased, particularly with Medicare Advantage, as more health organisations recognise the benefits of access to additional mobility through rideshare. The Center for Disease Control (CDC) Healthy People 2020 initiative identifies barriers to accessing transportation as a social determinant of health impacting vulnerable populations. In many cases, missed appointments can not only result in increased hassle for patients and providers but also lead to poorer health outcomes and increased emergency department use.
"By partnering with a best-in-class broker like American Logistics, we're looking to deepen how Uber Heath can drive value for healthcare providers, payers, and improve health outcomes for millions of patients," said Dan Trigub, head of Uber Health. "American Logistics' unique integration with Uber's world-class API creates a single-platform that, coupled with our dedicated team of healthcare professionals, will drive significant value."
CareMore Health is known as an innovator for delivering customer-centric experiences for its patients and has provided mobility access through American Logistics for over 15 years.
"The addition of Uber's expansive driver-partner network to the American Logistics platform will ensure that our patients continue to have reliable transportation to access the quality care they need," said Sachin Jain, president of CareMore Health. "CareMore is aligned with American Logistics innovative approach to designing optimal experiences for those we serve and we look forward to what that brings."
American Logistics has honed its business and technology integrations with rideshare partners with rider and driver applications that create a more seamless and reliable experience in the healthcare space. Along with its multiple round-the-clock operations centres, the API integration between the two organisations allows for ride requests to process without a smartphone, if desired, and can be customised.
"Our partnership with Uber Health provides a new opportunity for growth and unparalleled customer service to both our healthcare clients and their members and patients," said Craig Puckett, CEO of American Logistics. "We look forward to delivering innovations in the transportation landscape alongside Uber Health."
American Logistics is a transportation management and technology company serving the healthcare industry and transit and municipal agencies across the USA. It leverages its proprietary technology to manage the transportation benefit by validating eligibility, trip type and destination, and by GPS and AVL for live trip tracking while providing analytics and reporting.
Uber Health is a platform built with HIPAA controls that allows healthcare providers, payers, non-emergency medical transportation brokers and others within the continuum of care to schedule, manage and pay for rides centrally for those they care for at scale.