Proving the Business Case for the Internet of Things

RPA Labs response bot answers common logistics queries

Steve Rogerson
April 8, 2020

RPA Labs has released Rippey, a response bot that provides answers to common questions that logistics companies receive from customers, such as, "Can I get a rate from A to B?" or "Where is my shipment?"
A proprietary combination of machine learning and natural language processing allows Rippey to automate conversations with customers and vendors. Specialised for the logistics industry, Rippey consists of conversational AI, with its own language library of logistics terminology that allows queries to be answered instantly through emails, mobile devices and chatbots.
Already built and ready to go, this no-code offering is said to integrate easily with any system and can be configured to fit a variety of needs.
"Response time is one of the most important factors in customer service," said Matt Motsick, CEO of California-based RPA Labs. "Many shippers need information instantly, and they don't want to log into several portals. Email is still the most common communication platform to interact with customers; we are just speeding up the response process with Rippey."
Repeatedly, research shows more than three-quarters of customers buy from the company that responds first. Sales conversions are even higher if there is a response within the first minute. Instant response times, such as those provided by Rippey, give companies an edge over their competitors, leading to more wins and happier customers.
By reducing manual time spent answering online enquiries, Rippey allows key staff members to reclaim countless hours each week to focus on developing business strategies and personalising customer experiences.
Rippey aims to bridge the connection between chatbots and legacy ERP, CRM and accounting systems. Requests for quotes, sailing schedules and tracking can be provided to customers within seconds, without human intervention.
Rippey's core services include:

  • Email automation: Eliminate up to 80% of emails with this no-code, easy to implement system. Automate requests for quotes, tracking, schedules and more.
  • Instant response chatbots for company web sites: Customised chatbots can answer common logistics questions without manual supervision.
  • WhatsApp and SMS: Mobile communications continue to grow in the logistics industry. Provide instant bot responses to inquiries on any mobile device or application.
  • Social channel consolidation: Consolidate all social channels including Facebook, Twitter, Instagram, Intercom, WhatsApp and Viber. Customer service teams will be able to manage communications through a centralised control centre.
RPA Labs provides a service in robotic process automation for companies in logistics and supply chain that are buried in emails, documents and inefficient processes. Its software bots help companies scale without more people by eliminating manual, repetitive tasks, so they can offer a better experience to their customers and workforce.