Proving the Business Case for the Internet of Things

Indian state rolls out telemedicine service to 33,000 kiosks

Steve Rogerson
October 20, 2015
More than 33,000 telemedicine kiosks have been deployed across the length and breadth of the state of Rajasthan in India as part of the government’s eMitra initiative, an e-governance service implemented in all 33 districts.
The state government’s eMitra service targets the 73.5 million people of Rajasthan, in terms of improving their lives by educating them and allowing them to avail on all the benefits being offered to the citizens by the government, through franchisee-run kiosks. The kiosks and counters make it possible for people residing in all corners of Rajasthan to avail various services and get their work done without running around in government offices.
The telemedicine technology is an implementation of the Ask a Doctor service from US company Ebix.
Indian consultancy RajComp Info Services (RISL), on behalf of the state government and Ebix, has jointly signed an agreement for the launch of the Ask a Doctor service through the eMitra platform. This will let any resident seek advice from a doctor about his or her health issues.
Out of the 33,000 kiosks, 22,000 are operational in rural areas up to the Gram Panchayats. The service is especially aimed at benefiting the rural citizens who can walk-in into any eMitra kiosk and can get answers to their questions from doctors and medical specialists from all over the world by making a nominal payment. The medical advisory services are provided through an online network of approximately 15,000 physicians and surgeons spread across 50 specialties including alternative medicine.
The telemedicine service will provide expert advice on most of the common health needs of the citizens round the clock in the most often spoken language of Hindi in the state. Through the service, a citizen can get answers online on email or on their mobile phones within a day. A consumer can write a health query, attach a picture or upload a lab report and post to doctors across the world in just a few clicks. The service was deployed after an extensive round of on-site testing.
The state has an area of approximately 342,000 square kilometres and a population of approximately 73.5 million.
“We are excited to be partnering with the government to provide expert medical advice to the citizens of Rajasthan,” said Robin Raina, president and CEO of Ebix. “The expanse of this effort and what it sets out to do can be further outlined by the rich cultural diversity that defines the glorious state of Rajasthan across the world.”
The eMitra initiative is aimed at educating people about government policies and schemes available for their benefit while simultaneously helping them avail these benefits and improve their living standards. Through e-Mitra, people can avail around 200 services online including government schemes related to their agricultural needs, schemes related to rural development, mobile pill payment services and other community-based services.