Proving the Business Case for the Internet of Things

PatientSafe expands clinical communications platform

William Payne
February 28, 2018

Clinical mobility specialist PatientSafe has added new capabilities and functionality for doctors to its PatientTouch clinical communications and workflow platform.

The expanded suite of communication tools focuses on increasing efficiency and simplifying care collaboration for physicians. The tool-set adds instant access to all on-call and assigned care team members, and providers across the health system network. Customisable notification options prevent alert fatigue while ensuring providers receive important updates but aren’t interrupted by non-critical information.

The new functionality is designed to enable faster response to critical messages with customisable reminders, read receipts, acknowledgements, and forwarding capabilities. The platform protects a physician’s privacy, eliminating the need to share personal cell phone numbers or use pagers. A privacy dialer masks the physician’s outgoing cell number and routes return calls to the call-back number of their choice. Finally, physicians can securely communicate with those who are not users of the PatientTouch app via secure SMS paging, including partner providers from other health systems, patients, and their families.

“PatientSafe is passionate about making the experience of care simple and effective,” said Si Luo, PatientSafe chief executive. “Technology has become a burden, forcing caregivers to juggle multiple devices and applications, causing burnout and placing a barrier between physicians and their patients. The inspiration for our expanded platform was giving physicians what they want and need – more efficiency, less hassle, and the peace-of-mind that comes with reliable technology.”

PatientTouch is designed to allow easy message triage with a unified inbox that organises and prioritises all texts, voice calls, critical results, alerts, pages, reminders, notifications and acknowledgements in one location.