Proving the Business Case for the Internet of Things

Smartphone health app to be rolled out by Yale-New Haven Health System

Steve Rogerson
February 4, 2015

Mobile Heartbeat and Yale-New Haven Health System (YNHSS) have agreed to rollout the Cure (Clinical Urgent REsponse) smartphone application to clinicians in all facilities in the provider’s network, which include Yale-New Haven Hospital, Bridgeport Hospital, Greenwich Hospital and the YNHHS Saint Raphael campus.
 
Massachusetts-based Mobile Heartbeat has recently completed pilot implementations, which helped Connecticut-based YNHHS realise significant results leading to improved patient satisfaction.
 
Cure provides patient care teams with secure, single smartphone access to all clinical communications, pertinent patient information and laboratory data. Care team members have a choice of using their own smartphone or sharing hospital-supplied devices.
 
“The MH-Cure smartphone application has revolutionised how our clinicians do their jobs, enabling them to save critical time responding to patient and staff needs,” said Ed Fisher, vice president and CTO at Yale-New Haven Hospital. “We envision this mobility technology platform and MH-Cure becoming the clinical workstation of the future.”
 
With Cure, care team members know who else is on the team for each patient and can view the availability and status of other team members at all times. It enables delivery of clinical data and communications to users on-site, off-site and at multiple locations to ensure timely patient care decisions and response.
 
“This enterprise rollout agreement cements and expands a partnership that has involved multiple successful pilots of MH-Cure in various departments at YNHHS facilities,” said Ron Remy, CEO at Mobile Heartbeat. “We’ve also collaborated with Yale-New Haven Hospital in developing new features for MH-Cure and devising a strategy to enable YNHHS to tie patient care team members closer to each other but also, more importantly, to the patient.”
 
The enterprise agreement entails implementing more than 4000 licences of Cure to clinicians and eventually equipping necessary staff at all YNHHS facilities with the smartphone application to enable smoother team communications and workflow.
 
“Mobile Heartbeat has dramatically improved the communications between clinicians by allowing us to securely exchange messages, phone calls and even clinical photos,” said Allen Hsiao, chief medical information officer and associate professor of paediatrics and of emergency medicine at YNHHS. “If I’m busy with a patient, I can read and respond to the secure text when appropriate, and my colleague knows when I have seen their message. Adoption has been driven by the flexibility of the platform, such as the ability to use your own Android or iPhone device, integration with our EMR, and new features added to the platform when we need it.”