Proving the Business Case for the Internet of Things

Microsoft and HealthGrid automate interactions with patients

Steve Rogerson
February 28, 2017
Microsoft is helping Florida-based HealthGrid use its mobile patient engagement platform to automate interactions during the patient journey.
The integration with Microsoft Dynamics 365 lets health systems and providers connect with patients at anytime and anywhere, and on any device to deliver specific care communications.
As each interaction occurs, HealthGrid captures specific patient feedback and pushes those data back into Dynamics 365, thus helping health systems and providers uncover rich and actionable data on the patient experience.
This lets it identify patient populations' care gaps and when to conduct outreach to patients for those required services. The technology also ensures that patients can move to the required downstream providers in accordance with care plans.
With Dynamics 365, users can identify and enrol patients into HealthGrid's care plan management module allowing for better patient monitoring, including care plan follow up with physicians, compliance to medication therapies and patient assessments.
Health systems and providers can boost the effectiveness of their educational and disease management programmes, more easily enrol patients into these programmes, and deliver individually tailored content via the mobile patient engagement platform.
"The mobile-forward capabilities within Microsoft Dynamics 365 are a powerful value-add for our health system and provider partners," said Raj Toleti, president and co-founder of HealthGrid. "This data driven approach gives providers better insight into patient needs at any moment in the healthcare journey with a more personalised response back to them. Now, health systems and providers can make care coordination teams and call centre staff more productive because they are able to focus on patients with adverse responses, or those with the most complex set of needs."
The platform enables healthcare providers to engage with patients on their mobile device at any point in the care continuum. This provides automated gaps-in-care outreach, digital check-in, co-pay collection, and post-visit education and follow-up.
"We're pleased with how HealthGrid has embraced the Microsoft suite of technologies to drive its vision," said Laura Wallace, vice president at Microsoft. "Like other consumer-focused industries, healthcare must meet patients' needs at all touch points in the care experience. By implementing Microsoft Dynamics 365 and HealthGrid, health systems gain real-time tools that deliver impactful experiences to patients on their mobile devices at unprecedented levels of engagement, resulting in better quality and increased patient satisfaction."