Proving the Business Case for the Internet of Things

Kuehne + Nagel adds three digital services

Steve Rogerson
May 1, 2018

Kuehne + Nagel has launched three digital services to facilitate and enhance the interaction between its customers and the company.
First is an app for iOS and Android that lets its customers track shipments on mobile devices. Shipment statuses are directly displayed, with details available at their fingertips. Updates can be received via push notifications, and all information can be shared with partners and colleagues through instant messaging channels, email and SMS. The app will be continuously updated to support additional information, collaboration and operational services.
Secondly is a web-based control centre, the starting point for the roll-out of MyKN, a suit of online information and booking services all accessible and integrated in one platform. In a first step, the platform offers quoting, booking and tracking functionalities for shipments, which will be enhanced with dashboard, reporting and collaboration features. Using a modern, user-centric and configurable interface, users can personalise the control centre to serve their needs.
Combining information management and collaborative tools, the control centre should increase transparency, streamline processes and simplify supply chain management for all parties involved. It is optimised for desktop as well as mobile devices and can be accessed via the web.
Thirdly and designed for its growing customer base in Asia, Kuehne + Nagel will unveil a mobile-based sea-freight booking and service application on WeChat, the multi-purpose social network with nearly a billion daily active users, as an extension of KN FreightNet, the Swiss company’s digitalised platform for quoting, booking and tracking shipments. This extension will be launched in June.
“Our aim is to be a data-driven value chain provider,” said Detlef Trefzger, CEO of Kuehne + Nagel. “By creating new digital services and interfaces we enable customers to easily connect and do business with Kuehne + Nagel. Moreover, we are working on seamless data exchange between different systems to drive automation and to minimise manual efforts, for our customers, partners and our own organisation.”