Proving the Business Case for the Internet of Things

Korean Air deploys RMS to boost Cargo profitability

William Payne
November 14, 2019


Korean Air has boosted its cargo profitability by deploying an integrated revenue management system from IBS Software. Using a tailor-made solution built on IBS's iCargo platform, Korean Air can now determine the selling price of capacity and ensure maximum profitability per shipment carried.

IBS developed the revenue management solution as an extension of its iCargo cloud platform deployed earlier this year by Korean Air. The aim was to improve the airline's cargo service operational efficiency. The solution incorporates data analytics and machine learning capabilities.

IBS also rolled out the new Sales App mobility module, designed to support sales and marketing teams with maximum conversion of opportunities by providing real time access to customer profiles, customer analytics and capacity predictions to support Korean Air cargo operations. In addition, several new automation tools were also introduced for terminal operations at Incheon Airport, the hub of Korean Air cargo operations.

Noh Sam Sug, Head of Cargo & Senior Vice President, Korean Air Cargo, said, "I am very pleased to announce the successful go-live of IBS' iCargo Revenue Management solution at Korean Air Cargo. I also take this opportunity to thank the teams from IBS and Korean Air who worked together to develop the integrated revenue management solution that will help Korean Air to better match the cargo supply and demand while improving profitability. Korean Air looks forward to partner with IBS Software in future opportunities related to cargo and other core airline business systems as well".

"At IBS we're thrilled to have such a progressive partner in Korean Air, a dominant player in the air cargo industry who is leaving no stone unturned in their quest to modernise their operations to boost profitability and deliver exceptional customer service," said Ashok Rajan, SVP & Head of Airline Cargo Services, IBS Software. "The addition of revenue management to the iCargo platform is an exciting new development in our mission to support airlines all over the world generate maximum value from their operations and gain a competitive edge. We are proud to be associated with an industry stalwart like Korean Air in this journey."