Proving the Business Case for the Internet of Things

New JDA WMS for Intelligent Omni-Channel Fulfilment

William Payne
February 4, 2016
JDA has launched a new version of its warehouse management system (WMS) with a fully mobile-enabled framework and expanded persona-based user experiences extending beyond managerial and supervisory roles to operational and functional roles. The new system aims to be a comprehensive, real-time warehouse and distribution centre management system that skilfully handles real-world disruptions, driving improved performance and competitive edge, maximized distribution centre value and greater return on supply chain investment.

JDA says it has embedded mobility into all aspects of JDA Warehouse Management, allowing users to flexibly respond to business demands both in and outside the facility without being locked down to a workstation. The ability to use JDA Warehouse Management no matter where they are, in the warehouse or on the road, allows managers to track and observe employees executing their work on the floor, while allowing warehouse associates to accomplish tasks using touch screens and visual guides on the floor.

JDA Warehouse Management is designed to provide predictable information to solve critical challenges within the distribution centre, while focusing on user empowerment and efficiency. JDA Warehouse Management provides persona-based control towers that empower warehouse workers to take control of their business processes, providing greater efficiency to the organization and higher job satisfaction to the worker. This enables workers to handle the most pressing warehouse operations issues immediately through intuitive work flows tailored to their role, while staying connected to overall warehouse operations’ performance.

“Over the past year, we’ve been laser-focused on extending the new persona-based user experience to the operational and functional level, giving users a solution that flexibly interacts in the way they need, based on their role or location. In fact, early adopters of our latest version are already in pilot mode or about to go live imminently, which not only speaks to the strength of the re-visioned user experience, but to the bolstered ease-of-use capabilities that accelerates deployment times and speeds time-to-value,” said Fabrizio Brasca, vice president, solution strategy, Intelligent Fulfilment, JDA. “These new capabilities tie back to our commitment to delivering powerful enhancements across our portfolio as part of the JDA Intelligent Fulfilment strategy, which helps our customers thrive in an ever-changing, fast-paced omni-channel world.”

The new system aims to meet omni-channel fulfilment demands for handling fast-paced processing of orders by tightly integrating with order management systems, including the recently announced integration with Order Management solutions from IBM Commerce. This integration enables the rapid response from distribution centres and hubs necessary for retailers to offer customer in-store fulfilment services such as Click & Collect and Buy Online, Pick-Up In Store (BOPIS). Integration with upstream demand and replenishment planning solutions capitalize on this flexibility through reduced inventory. The integration between JDA Warehouse Management and JDA Transportation Management ensures profitability by maximizing transportation assets through automatic shipment consolidation and route optimization.

“We went live with JDA Warehouse Management quickly and achieved productivity within just two weeks; a testament to the solutions’ ease of use and configuration strengths, and Kenco’s implementation expertise,” said Steve Hitchings, senior vice president, Information Technology, Kenco. “Since then, JDA Warehouse Management has enhanced our replenishment processes with a new level of automation that has increased productivity, and given our customers greater visibility into their inventory and order management processes.”

The latest release of JDA Warehouse Management delivers faster time-to-value to customers through enhancements to JDA Configuration Manager and JDA WMSNOW, part of JDA Fast Track NOW services. JDA Configuration Manager includes user friendly, easy to adopt, step-by-step workflows that deliver faster implementations and ensure that JDA Warehouse Management is configured completely and accurately. The Configuration Manager also simplifies process changes and aids users in handling the complexity of the warehouse without losing any of the sophisticated business logic required to support today’s complex warehouse operations requirements.

Additionally, JDA WMSNOW helps customers to reduce overall costs and gain ROI quickly by implementing JDA Warehouse Management more quickly. JDA has taken the best practices from over 2,000 JDA Warehouse Management implementations and built a preconfigured environment comprising standard solution features for customers of all sizes. Launched via JDA Cloud Services, customers can get their JDA solutions up and running in a very short time frame. Not only can companies begin earning financial returns much earlier, but their overall implementation costs will be greatly reduced. User adoption is accelerated via pre-configured documents and templates in conjunction with online training courses.

“I have traditionally viewed warehouse management systems as a mature product that can only be marginally improved from one release to the next. JDA is proving me wrong and has made a substantial investment in its latest release focused on the following key initiatives: delivering new e-fulfillment capabilities, such as support for put walls; delivering on a simplified, intuitive user interface supporting 13 distinct mobile warehouse roles; and delivering an improved integration with JDA Intelligent Fulfilment to create new supply chain efficiencies,” said Steve Banker, vice president, Supply Chain Management, ARC Advisory Group.