Proving the Business Case for the Internet of Things

Intel recalls Basis Peak smartwatch following overheating danger

Steve Rogerson
August 9, 2016



Intel is recalling its Basis Peak fitness watches after the company failed to find a software update that could fix the overheating issue.
 
The watches have been on sale since late 2014 but Intel stopped selling them in June this year after the overheating problem came to light. The company immediately told people to stop wearing them and tried to find software patch to fix the problem.
 
“We had hoped to update the software on your watch to address the problem,” said Josh Walden, senior vice president of Intel’s new technology group, in a blog post last week. “Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the experience. As a result, we have decided to recall all Basis Peak watches, and offer full refunds for your watch and authorised accessories. We apologise for this situation. We know that many of you love using your Basis Peak watches and have made them part of your daily lives, and we are very sorry for the disruption this will cause you.”
 
He said the overheating problem was so serious that it could result in burns or blisters on the skin. This affected about one in 500 watches. Health features in the watch include heart rate monitor, thermometer and step counter.
 
“It is important that you stop using your watch immediately and return it,” said Walden. “Although we are stopping support for Basis Peak immediately, you can access your data until December 31, 2016. After that date, the Basis Peak services will be turned off. Once we shut down the services, your watch will no longer be able to sync, which will cause it to stop working.”
 
Users can access the data through the settings section and opt for “export data”. The data will be exported in a .csv spreadsheet format. But after the end of this year, the data will no longer be available.
 
The Basis Peak watch was manufactured from August 2014 to July 2015, and offered for sale from November 2014 until June 2016. This recall affects all Basis Peak watches, regardless of date of manufacture or sale.
 
The watch was primarily designed by Basis Science, and manufactured by a contract manufacturer in Zhuhai, China. Intel acquired Basis Science in March 2014. Basis Science and Intel imported the Basis Peak into the USA.