Proving the Business Case for the Internet of Things

Pharma logistics firm HD Smith selects Fusionops for supply chain analytics

William Payne
October 21, 2015

America’s largest independent pharmaceutical distributor, H.D. Smith has selected Fusionops for its supply chain analytics platform. The logistics company aims to improve decision making across its operation through the use of Fusionops’ cloud based platform.

Like many large pharma companies, H. D. Smith’s operation is a complex challenge that involves managing 100,000 product SKUs and orchestrating an agile supply chain in a challenging market. Servicing an external customer ecosystem of local independent drugstores, major hospitals and pharmaceutical innovators, requires delivering value that is relevant to each consumer.

The pharma distributor selected FusionOps because it identified an opportunity to create efficiencies, improve decision-making and enable higher quality service if it could deliver real-time and user relevant information to its internal and external stakeholders.

Information from the cloud-based analytical platform, is dynamic so internal business leaders within H.D. Smith can run specific calculations on the data in an instant giving them the critical insights to identify and remedy risk and discover opportunities that lead to improved margins, better inventory management, and improved service levels.

With FusionOps, H. D. Smith was able to eliminate sending general operations data that may not have context for decision-making and replace it with on-demand access to H. D. Smith’s cloud supply chain platform. Its customers and partners now can understand current inventory, up-to-date pricing and more detailed information, allowing them to better plan for their own business operations.

“Providing a self-service way for our customers to gain valuable information about our operations matters to them,” said David Guzman, CIO of H. D. Smith. “Their ability to make immediate decisions directly relates to our efforts to respond better. In the end, internal and external visibility leads to better quality service and an extraordinary customer experience.”

“No other a product in the market today that matches what FusionOps allows us to do. It serves as a data warehouse, analytical tool and easy to use application for decision-making – our only alternative would have been building something ourselves,” said Guzman. “When you consider FusionOps delivered in weeks what would take us years to develop if we wanted feature parity and domain-specific models, building was simply impractical.”

“As innovative companies like H. D. Smith recognize there is an untapped wealth of information, they will find you can unlock your business operations – especially supply chain – with FusionOps,” said Gary Meyers, CEO of FusionOps. “Re-imagining the customer experience the way H. D. Smith has done with FusionOps improves customer engagement and helps on a broader level to align operational efficiencies with the company mission: to improve quality, safety and cost of patient care.”