Proving the Business Case for the Internet of Things

FedEx provides end-to-end returns management

Steve Rogerson
March 28, 2018



FedEx has introduced technology that provides e-tailers with end-to-end returns management.
 
FedEx Returns Technology is a package for returns management that gives high-volume merchants and e-tailers the ability to improve their customer experience quickly and easily.
 
Using the platform, merchants will have complete visibility into returns, giving them an easy way to track shipments, manage inventory, analyse returns trends and make more informed decisions based on shoppers’ returns behaviour. FedEx Returns Technology is integrated into more than 1700 participating FedEx Office locations across the USA, enabling merchants to offer their customers the ability to drop off returns that can be inspected, professionally packed and, in some cases, enable a faster credit refund.
 
“Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s ecommerce customers,” said Ryan Kelly, senior vice president at FedEx Supply Chain. “FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”
 
With the goal of simplifying returns for businesses and the end consumer, FedEx offers a diverse portfolio of returns products including a wide selection of automation platforms on fedex.com for small and medium-sized businesses, and value-add services including pack-and-return services through FedEx Office as well as reverse logistics capabilities for more robust businesses through FedEx Supply Chain.