Proving the Business Case for the Internet of Things

Ericsson to offer smart metering as a service

Steve Rogerson
January 19, 2016
To help electricity, gas and water utilities, Ericsson is introducing smart metering as a service – a complete, end-to-end, automatic smart metering and data management system.
Smart meters offer a wide range of benefits to both utilities and their customers, including faster detection of outages, facilitation of more flexible billing plans, increased awareness of consumption and greater efficiency. However, smart meters also create difficulties for utilities related to significant upfront costs, increased complexity and a greater need for security.
Smart metering as a service enables end-to-end business process outsourcing, covering everything from specific service functions to communications management. It combines Ericsson’s expertise in managed services, ICT transformation experience and global service delivery.
“Increased focus on emission reductions, new business models and operational efficiency is changing the nature of the utilities business and increasing the attractiveness of outsourcing,” said Marie Fossum Strannegård, head of utilities at Ericsson. “We can use our expertise acquired in the telecoms and IT industries to help utilities cope with a wide variety of challenges.”
Under this business model, Sweden-based Ericsson will manage the smart metering infrastructure, data collection and analysis processes on behalf of utilities, according to service-level agreements. By leveraging its global expertise in the integration and management of IT systems, Ericsson simplifies the billing process for utilities. With 65,000 services professionals spread across 180 countries, Ericsson can offer economies of scale that cannot be achieved by utilities themselves. At the same time, transparent governance and change-management processes ensure that utilities maintain control of their smart metering.
As a result, utilities could benefit from fast time to market without significant upfront investments, and can realise claimed cost savings of more than 20 per cent due to increased operational efficiency.
“On behalf of utilities, we coordinate the provision of IT services, field services and connectivity, acting as a single point of contact,” said Strannegård. “Our managed smart metering as a service offering has been proven in collaboration with several utilities in northern Europe, and we are now ready to make it available globally using our extensive service delivery organisation.”