Proving the Business Case for the Internet of Things

Dicom uses Apple TV and smart watch to improve shipping experience

Steve Rogerson
January 31, 2017



Canada’s Dicom Transportation Group has launched a shipping system that uses smart watches and Apple TV to enable efficient domestic and cross border shipments.
 
The integrated transportation services company’s Smart4 Shipping platform is said to improve the customers' shipping experience by leveraging mobile technologies and providing a variety of essential reporting tools and visually engaging dashboards.
 
"This innovation will allow customers to process Dicom shipments much faster than on the competitors' shipping systems," said Scott Dobak, Dicom's chief executive officer. “The system will also provide real-time information on cost estimates, reports and dashboards. This innovation was a team effort built on behalf of our customers in the USA and Canada."
 
Dicom has invested heavily in developing transportation technologies over the past several years in an effort to enhance the customer experience. Four technology-based patents, including Smart4 Shipping, have been filed in 2016, and more innovations are planned for the coming months.
 
"Smart4 Shipping integrates several exciting new technologies, including smart watches, Apple TV and a low-cost cube and reweigh device," said Kirk Serjeantson, Dicom's chief information officer. "Our new shipping system provides a new level of flexibility to our customers operating on devices such as tablets, smart phones and even the Raspberry Pi."
 
This technological advancement is part of a Dicom Technology suite called Smart4, which consists of Smart4 Shipping, Smart4 Tracking, Smart4 Mobility and Smart4 Integration. This integrated suite is designed to simplify and speed up the shipping management process for smooth merchandise shipping, tracking, securing and receiving.
 
Dicom is a transportation and logistics company headquartered in Montreal with facilities throughout the USA and Canada. It operates three business segments – parcel, freight and logistics. Services provided include overnight and second-day parcel, freight transportation, freight management and final kilometre services.