Proving the Business Case for the Internet of Things

DHL app tracks cold-chain shipments

Steve Rogerson
December 15, 2015
 
DHL Global Forwarding has introduced a cold chain tracking mobile application for the life sciences and healthcare industry. The free app is available for iOS and Android.
 
DHL Global Forwarding is the air and ocean freight specialist of the Deutsche Post DHL Group. Its LifeTrack mobile app grants users on-the-go access to DHL's proprietary online cold chain tracking and management platform, providing customers in the life sciences and healthcare industry an overview of their shipments with alerts about any in-transit issues – such as temperature excursions – and instant support through round-the-clock access to cold chain experts.
 
"With the LifeTrack app we meet our customers' need for increased visibility and convenient access to the main features of our browser version, while on the go," said David Bang, global head of DHL temperature management. "Our mobile application provides customers with immediate overview of the most critical information, such as temperatures, interventions and shipment resolutions, all in an intuitive mobile design."
 
Current customers of DHL Thermonet and LifeConex services are able to access the app with their same credentials as the web browser version. Once logged in, the application shows shipment details including routing, movement milestones and potential interventions. Upon completion of key logistical events or detection of potential irregularities, the app informs the user and also provides details about measures taken where required. In case further support is needed, DHL's cold chain advisors can be contacted round-the-clock directly from the app.
 
The LifeTrack app complements the other mobile services that DHL Global Forwarding has launched in recent years to strengthen its client's efficiency and increase transparency over the shipments. Among those are DHL ActiveTracing to track and trace groupage shipments, and a cargo mobile tracking app to trace sea and air freight shipments.
 
The LifeTrack app is available on the regular and official app stores for iOS and Google Play.