Proving the Business Case for the Internet of Things

Cigna-HealthSpring, Intel-GE to expand remote care management in Tennessee

Iain Morris
October 8, 2014
Health plan provider Cigna-HealthSpring is expanding the scope of its remote care management program with Intel-GE, with the goal of reducing complications related to congestive heart failure in the state of Tennessee.

The program allows patients diagnosed with congestive heart failure to communicate with nurse practitioners using interactive tablets.

The company says it has already conducted a successful pilot involving 50 patients in Tennessee and is now rolling out the technology to 250 patients statewide.
Cigna-HealthSpring (Bloomfield, CT, USA) says there is potential for further expansion.

“We are dedicated to helping our customers get more from life and the success of the pilot program shows what an invaluable opportunity we have to truly make a positive impact in our customers’ lives,” said Jim Lancaster, senior medical director for Cigna-HealthSpring of Tennessee. “Many people with congestive heart failure find themselves back in the hospital within a matter of weeks after returning home so it’s important that we continue to seek new and innovative solutions to help them better manage their health.”

We are pleased by the early success of the pilot program and excited to implement it statewide to help more of our customers take control of their health with the convenience of virtual yet personalized medicine at home,” he added.

Under the expanded program, customers are being given a blood pressure cuff, scale and interactive tablet for a minimum of 90 days, allowing them to interact virtually with nurse practitioners, track daily biometrics and better manage their condition in a home environment.

One particular milestones have been reached, participants will move on to a less intensive program where they will continue to monitor and log weight and blood pressure with the help of a case manager, says the company.

Cigna-HealthSpring says there is no cost to the customer of participating in the program but that use of the tablet requires landline or internet connectivity.

“We have seen dramatic reductions in the need for hospitalization in our first year of the program pilot with Cigna-HealthSpring,” said Sean Slovenski, the chief executive of Intel-GE Care Innovations. “We also recently worked with many hospitals across the country to create successful remote care management programs and have seen as high as a 75% reduction in hospital readmissions.” said Sean Slovenski, CEO of Intel-GE Care Innovations (Roseville, CA, USA). “We’ve learned that a successful program is as much about the logistical details as it is about the technology.”

“Helping consumers engage proactively in their own health is our mission at Care Innovations,” he added. “By monitoring and engaging CHF patients as they go about their daily lives, we are able to catch problems early, involve the doctor immediately and ultimately avoid unnecessary ER visits, hospital stays and worsening of the patients’ health.”
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