Proving the Business Case for the Internet of Things

Itron to provide managed services to UK's Utilita

Iain Morris
July 22, 2014
UK energy company Utilita is to use technology from smart meter provider Itron to support its prepayment offerings for electricity meters.

Under the deal, Itron (Liberty Lake, WA, USA) will provide a range of managed services to the small energy supplier, including support for Utilita’s (Winchester, UK) backend operations, data management, transaction management, meter asset management, report creation and technical support through a business-to-business contact center.

Itron has been expanding its offering to include managed services for small energy suppliers and the company says the deal “marks the first of this kind”.

Utilita’s prepayment offering allows consumers to buy energy using two national vending service providers, and the Itron services will mean that tariffs and levels of credit and debt repayment can be managed remotely.

According to Itron, the deal will also improve the quality of services that Utilita provides, allowing it to serve customers “in a more structured and stable manner”.

By taking responsibility for prepayment backend operations, Itron aims to “release” Utilita’s resources to focus on other tasks.

“This deal further adds to Itron's growing customer base for prepayment solutions and is another example of customers valuing the services that Itron can offer,” said Nigel Hughes, Itron’s vice president of sales, marketing and delivery for energy, Northern Europe. “Utilita is the first small supplier to use the shared industry solution, and we look forward to rolling out this new offer across the UK.”

Utilita also said the Itron deal would mean it could stop worrying about data management tasks and focus on service development.

“At Utilita, we pride ourselves on providing a better service to customers from day one of their switch,” said Jim Garrett, director of operations at Utilita. “As we are seeing exceptional growth in our domestic energy supply base, Itron's knowledge and experience greatly enhances our ability to give the best possible impression to new customers without the worries of complex data issues – leaving us to get on with the things we do best.”
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