Proving the Business Case for the Internet of Things

Itron, Milsoft promise energy utilities better view of asset performance

Iain Morris
June 17, 2014
Smart grid specialist Itron says its utility customers will gain a better view of how assets are operating in the field following a tie-up with software business Milsoft.

The collaboration will see Itron (Liberty Lake, WA, USA) integrate its smart grid and advanced metering infrastructure software with Milsoft’s (Ankara, Turkey) outage management system (OMS) to provide a more sophisticated range of services to customers of Itron’s managed services and smart grid offering.

Customers will be able to receive notifications of outages for rapid resolution, for instance.

“Interoperability between our systems will provide real-time information about measurement and control devices in the field, giving utilities a holistic view of their assets,” said Jeff Carkhuff, vice president of global product management for electricity at Itron. “By integrating Itron Total Grid with Milsoft’s OMS, we are improving power recovery capabilities and helping public power utilities resourcefully manage electricity.”

The organizations already claim to have completed interoperability testing and say their collaboration will “streamline” power outage information for utility customer service representatives.

The tie-up means that Milsoft’s OMS can request data from AMI meters from Itron’s systems and determine the communications status of Itron’s meters.

Itron’s systems will detect outages and restorations as they occur and provide relevant details to Milsoft’s OMS.

Itron and Milsoft say their aim is to give utility customer service representatives the information they need to do their jobs more easily, effectively and efficiently.

“Milsoft is determined to seamlessly integrate and interoperate our engineering and operations system with every system and application that our customers use because that is what they want,” said Jeffrey Carr, co-chief executive officer of product development for Milsoft. “Interoperating with Itron means that more data is available for our OMS, enhancing the ability of our OMS users to detect, locate and respond to service outages and verify service restoration.”
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