Proving the Business Case for the Internet of Things

Philips tech to reduce healthcare costs, improve patient outcomes

Iain Morris
May 21, 2014
Royal Philips has taken the wraps off a new version of its telehealth platform, allowing hospital and health systems to expand telehealth capabilities into medical and surgical units.

The company says its technology – eCareManager 4.0 – will help to reduce costs and improve patient outcomes in critical care and in the home, estimating that acute care accounts for more than $370 billion – or 29% of annual healthcare costs in the US.

New features of the platform are said to include increased vital sign monitoring for higher risk patients and sophisticated clinical support to identify instability and facilitate earlier interventions.

“While eCareManager is a critical piece of our offering, delivering higher standards of care requires more than technology alone,” said Derek Smith, chief executive of Philips Hospital to Home. “Working with our customers, the insights we’re able to derive from our patient-centric approach to telehealth result in vast improvements in outcomes and cost savings for hospitals and health systems alike.”

The system is designed to provide proactive patient population management, advanced clinical decision support and care coordination tools.
Philips (Amsterdam, Netherlands) has also revealed that Arizona-based Banner Health (Phoenix) has been piloting a version of the eCareManager platform in its medical and surgical units.

The healthcare provider says that the Philips telehealth service helped to reduce the average length of stay by 17%, the cost of care per case by 16% and the rate of death or discharge to hospice care by 26%.

“Continuous patient surveillance across the care continuum, partnered with Philips Hospital to Home tools and a telehealth team, can improve patient outcomes and reduce costs,” said Julie Reisetter, chief nursing officer at Banner Telehealth. “We're excited to see the results of our early collaboration with the Philips Hospital to Home team with the release of eCareManager 4.0.”

Missouri-based mercy is also working with Philips on reducing readmissions and lengths of stay, while also increasing patient safety and satisfaction.

“Telehealth is proving to be a powerful approach to providing our patients with the best possible care, and enabling our care teams the support necessary to make faster and more informed clinical decisions,” said Wendy Deibert, vice president of Mercy Telehealth Services. “Philips Hospital to Home has been a valued partner as we've rolled out these efforts from the ICU to the home, and now to our medical and surgical units.”
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