Proving the Business Case for the Internet of Things

Infosys rolls out smart grid systems in Fayetteville

Iain Morris
November 11, 2014

Indian IT giant Infosys says it has been supporting authorities in Fayetteville in North Carolina with the introduction of new smart grid technologies.

The Fayetteville Public Works Commission (FPWC) hopes to become more “customer centric”, operationally efficient and agile by making use of systems that will improve services for customers and reduce energy usage.

During a two-year project, Infosys claims to have overhauled FPWC’s core enterprise resource planning business processes and to have introduced a range of Oracle software platforms as well as its own Customer Self-Service Energy Manager (CSEM) technology.

A part of its smart grid suite of products, CSEM is designed to help utilities make improvements to their customer services activities.

Infosys (Bangalore, India) says it will allow FPWC to streamline billing processes and respond more quickly to service requests, as well as provide customers with greater visibility of their monthly bills through a new website feature and statistics on electricity service usage.

The technology is also intended to improve communications between customer service representatives, dispatchers and technicians – boosting workforce productivity and overtime costs.

“We are proud to be one of the first municipal utility of our size to take bold steps for our future,” said Steve Blanchard, the chief executive of FPWC. “With the new systems designed by Infosys equipping our employees with efficient and analytical tools, we can confidently move forward with our smart grid roll out, scheduled for 2017.”

“We are hopeful that the transformation journey that we have undertaken, will further enhance the operational efficiencies we’ve just begun to realize,” he added.

Infosys claims its systems will help FPWC to easily integrate smart grid technologies in the future.
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