Proving the Business Case for the Internet of Things

MetTel remote patient monitoring helps Florida home care provider

Steve Rogerson
January 8, 2019



A Florida home-based medical care company is using an IoT connected remote patient monitoring system to reduce re-hospitalisations among high-risk patients. And Brooks Rehabilitation Home Health has selected New York-based MetTel's telehealth service powered by its HRS health recovery software.
 
Brooks made the decision to launch a telehealth programme with MetTel due to its mobility coverage and the ease of use of the HRS software for geriatric patients.
 
Patients on the telehealth programme are provided with 4G tablets that will connect to the strongest available signal of any major US wireless carrier. These tablets are pre-loaded with the HRS software and paired with disease specific Bluetooth biometric devices that allow patients to take their blood pressure, weight, heart rate and more.
 
The patient data automatically transmit to the tablets and are electronically delivered to the patient's clinician, who can identify trends and adjust the treatment plan accordingly.
 
The telehealth software also encourages patient participation and self-management with daily medication reminders and disease specific educational content. Additionally, patients can communicate with their clinicians via the tablet's text, call and video chat features.
 
MetTel provides a fully bundled telehealth service including software, hardware and communications. Connectivity is provided through MetTel's IoT Single SIM, which enables continuous coverage by seeking the strongest communications signal in any geographic market. Single SIM was designed to support the IoT and an increasingly mobile workforce.
 
"MetTel’s HRS telehealth fosters increased patient engagement, encourages patient accountability by having the patient perform daily vitals and provides the opportunity to speak to a clinical team member via video calls," said Charese Eady, telehealth coordinator at Brooks. "The system also provides security for the patient because they know qualified clinicians are there to support them behind the system."
 
The team at Brooks hopes to reduce readmissions, enhance operational efficiency and increase patient engagement with the telehealth programme. This includes establishing a central connection platform with the HRS technology. The accessible biometric data and the enhanced 4G connectivity make the system easy to implement and use. Additionally, the video conferencing feature allows the clinical staff at Brooks to increase touch points with patients and conduct accurate assessments remotely.
 
"Upgrading our telehealth programme and partnering with MetTel will provide our clinical team and our patients with the latest technology that is specifically designed for ease of use with the patient in mind," said Joanne Hoertz, vice president of nursing at Brooks. "Having a system that does not rely on wifi and multiple downloads or manual uploads of biometrics makes the system efficient and friendly. Being able to easily view patient alerts with an option of a video call to those who are experiencing a change improves patient-caregiver communications and helps improve wellness. Most importantly, this will help keep our patients in their homes and out of the hospital."
 
Brooks provides medically necessary skilled care in the home. These services require a physician's order and are intended for individuals who cannot easily leave their home to receive the care they need. All services are delivered by licensed practitioners and can include skilled nursing, physical therapy, occupational therapy, speech therapy or social services.
 
"Brooks Rehabilitation Home Health has demonstrated utmost dedication to advancing patient care with telehealth," said Jake Levy, director of health information technology at MetTel. "Their team understands the value of remote patient follow-up and its potential to improve workflows and patient outcomes. We are thrilled to launch a telehealth programme with such a progressive organisation."
 
MetTel provides integrated digital communications for enterprise customers. By converging all communications over a proprietary network, it lets enterprises easily deploy and manage technology-driven voice, data, wireless and cloud services worldwide.
 
HRS supplies home care agencies with a remote monitoring platform focused on changing patient behaviour to reduce readmissions and improve clinical outcomes. Its disease-specific engagement kits are customised with educational video, care plans and medication reminders while integrated with Bluetooth peripherals to engage clients.
 
For clinicians, the software allows for the management of high-risk clients and provides seamless communications with them through video chat, wound imaging and text messaging. For family members and caregivers, the software gives them the ability to be fully involved in their family member's care and well-being.