Proving the Business Case for the Internet of Things

Bidgely AI saves energy for Rocky Mountain Power

Steve Rogerson
July 11, 2019

Utah-based Rocky Mountain Power has achieved over 41GWh energy savings with artificial intelligence (AI) home energy reporting from California-based Bidgely. The energy reporting is said to be driving savings for non-smart meter customers at nearly 25% less cost than traditional home energy reports.
Less than a year after its introduction, by modernising and personalising customer engagement, the AI reporting has enabled Rocky Mountain Power to save energy equivalent to eliminating CO2 emissions from more than 31 million pounds of coal burned.
Bidgely’s non-smart meter disaggregation technology, which leverages machine learning from over 50 billion smart meter data points to disaggregate the consumption from monthly meter reads, delivered these savings at an average of approximately four cents per kilowatt hour – an approximately 25 per cent cost reduction compared with conventional home energy reports.
“We were searching for the next wave of customer engagement and a way to drive customers towards a digital, two-way dialogue with us,” said Clay Monroe, director of customer relations for Rocky Mountain Power. “With AI reports we are able to quickly shift from conventional methods of reporting, using general peer comparisons, to true energy empowerment with itemised energy bills and personalised savings tips, while at the same time moving customers to digital reports.”
In 2018, Bidgely replaced Rocky Mountain Power’s existing home energy reports programme with its AI-powered reports named iHERs. Approximately 330,000 customers across Utah, Idaho and Wyoming for the first time received itemised energy reports, more than half of whom were moved to digital reports with the help of Bidgely’s iHER.
In addition, all of Rocky Mountain Power’s one million residential customers were provided access to a web dashboard. This helped the utility reduce programme costs by nearly 25 per cent and drive digital engagement where customers experience a more robust, personalised offering to help them save energy.
The programme has resulted in 38 per cent email open rates, 80 per cent “likes,” and the significant 41GWh savings from 330,000 digital and paper customers.
“Harnessing the power of artificial intelligence and digitalisation helps utilities achieve their common goal of a scalable, personalised experience for customers,” said Bidgely CEO Abhay Gupta. “Rocky Mountain Power’s leadership in AI is resulting in success not only for energy savings and engagement, but it is delighting customers across their territory.”
Bidgely's AI can transform utility meter data into business intelligence for optimising shareholder value, personalising the customer experience and modernising the grid. With roots in Silicon Valley, the company has raised over $50m in funding, retains more than 30 data scientists and brings AI to utilities serving residential customers around the world.