Proving the Business Case for the Internet of Things

American Well and Medtronic bring patient monitoring to telehealth

Steve Rogerson
October 25, 2017



Medtronic Care Management Services (MCMS) and American Well are to combine telehealth and remote patient monitoring services in a partnership focused on the needs of the complex, chronic, co-morbid patients.
 
The businesses will work together to enable patient access to Massachusetts-based American Well's telemedicine services on MCMS's video-enabled platforms, and to allow bi-directional data flow between the two parties.
 
The telehealth service will provide information from MCMS's remote patient monitoring to clinicians performing consultations using American Well's telemedicine capabilities, and enable information from these telemedicine visits to be included in MCMS's clinical management software.
 
The partnership is designed to provide greater patient access to their care team, while improving clinician access to the critical information needed when making care decisions, especially as they evaluate opportunities for early intervention.
 
"We are thrilled to partner with American Well to provide an innovative, patient-centric solution to our customers," said Sheri Dodd, vice president and general manager of Medtronic Care Management Services. "Providing care to complex, chronic, co-morbid populations requires access to, and coordination between, multiple clinical specialties. Our work together will help clinicians gain a more complete view of a patient's health status when making care decisions, and will help ensure access to information from telemedicine interactions is available to the broader care team while the patient remains in their own home."
 
The use of telehealth is increasing due in part to the increasing complex, chronic, co-morbid patient population, whose multiple disease diagnoses require on-going attention from several clinical specialties, and whose care drives more than 70 per cent of US healthcare spending. MCMS and American Well's partnership brings components of telehealth services together, with the goal of reducing the cost of care and improving patient outcomes.
 
"We are delighted to partner with Medtronic Care Management Services to connect patient monitoring data into telehealth visits," said Ido Schoenberg, CEO of American Well. “This will help clinicians more effectively manage patients while providing patients with flexible access to expert care when they most need it. These new capabilities will serve clients of both Medtronic Care Management Services and American Well, enhancing the capabilities available to health plans, major health systems and other customers pursuing more efficient care of complex patients."
 
American Well serves a telehealth ecosystem of more than 250 healthcare partners across the USA, including most major health plans and more than 70 health systems comprised of over 975 hospitals.
 
Medtronic, headquartered in Dublin, Ireland, is among the world's largest medical technology and services companies. It employs more than 84,000 people worldwide, serving physicians, hospitals and patients in approximately 160 countries.