Proving the Business Case for the Internet of Things

AT&T lets Vendon brew IoT connections on coffee machines

Steve Rogerson
July 2, 2019

AT&T is helping a Latvian company use the IoT to connect coffee and vending machines. Vendon is deploying AT&T IoT services to automate its global business intelligence and telemetry system.
With the help of AT&T IoT services, Vendon is making sure thirsty office workers have their favourite brew on tap by connecting its business intelligence and telemetry system designed for coffee and vending machines to the cloud.
Vendon provides easy-to-use business intelligence and telemetry for the global vending and coffee industry. It serves the largest food and beverage brands worldwide and thousands of companies in more than 75 countries. A typical Vendon customer is a business that services and provides coffee, snack and beverage machines for office workers and commuters.
"We serve the global beverage and snacks industry so it's vital that our solutions work anywhere around the world," said Vendon's CEO Kristiāns Vēbers. “Automated data collection from each machine has the power to prevent any issues before they happen, avoid machine down time and give near instant access to stock levels and service history. The potential cost savings for our customers are huge compared to the current manual servicing levels.”
Vendon's customers rely on the Vendon vBox IoT hardware device, installed on their coffee and vending machines and connected to Vendon’s cloud, to ensure machines are well stocked and in full working order. By connecting the vBox using AT&T IoT services, Vendon can offer its customers near real-time technical and sales data to guarantee snacks and drinks are always available and match the consumers' preferences.
Reporting and analytics tools in the Vendon cloud provide insights about consumer behaviour and product performance. This in turn helps optimise daily business, win more customers and grow revenue.
"Our business intelligence tools help customers spot consumption patterns, analyse machine performance and make data-based decisions to increase revenue and profitability,” said Vēbers. “That's why we turned to AT&T for a solution that offered us the global reach and speed to support our global customers."
The AT&T IoT service comprises the AT&T global SIM and control centre. It will transport data about the coffee and vending machines from the Vendon IoT hardware device to Vendon's cloud computing application service.
The global SIM provides secure connectivity in more than 200 countries and territories. This means Vendon can provide customer service and ensure coffee and vending machines are maintained and managed remotely and automatically. It doesn't matter whether they are installed in a London office kitchen or at a motorway station in California.
A secure global connection is also vital for Vendon customers because many of the vending and coffee machines handle large amounts of currency. The global SIM helps safeguard these data sent between locations.
Once shared, the Vendon system alerts its customers of any issues or faults. Machine alerts ensure they stay in full working order and are well stocked, without the need for a manual check. It also provides insights about consumer behaviour, product and machine performance.
"Ever had that moment when you need a coffee, but the office coffee machine is broken? It's frustrating, which is why Vendon is continuously looking to improve its customer experience," said John Vladimir Slamecka, AT&T regional president for EMEA. “Our IoT solutions and global network are a great fit to support the company as it looks to deliver exceptional service to its global customer base and continue its expansion in new markets.”
Riga-based Vendon helps makes vending and coffee machines of any age, size and model smart by connecting them to the cloud and getting real-time data. Since 2011, it has helped thousands of companies remotely manage their machines.