Proving the Business Case for the Internet of Things

Atos lands $150m deal to serve National Grid with AI

Steve Rogerson
June 18, 2019
 
French IT company Atos has won a multi-year US$150m contract to use analytics and AI to deliver digital managed workplace services for National Grid's core business in the UK and north-eastern USA.
 
National Grid is a multi-national electricity and gas utility company headquartered in the UK where it operates and owns the high-voltage electricity transmission networks in England and Wales and is the electricity system operator for Great Britain. In addition, it owns and operates the national gas transmission network in Great Britain. In the USA, National Grid serves more than 20 million people through its electricity and gas networks in New York, Massachusetts and Rhode Island.
 
Atos will deliver the digital managed workplace services technology and data analytics to empower National Grid employees and improve end-to-end employee experience and service. This will be achieved through a support network, including a global enterprise service desk, device management and printing services, as well as a proactive experience centre.
 
The centre will be a dedicated employee experience improvement resource with a focus on integrating automation and artificial intelligence (AI).
 
"We chose Atos primarily because they shared our vision for digital end-user excellence,” said Adriana Karaboutis, group chief information and digital officer for National Grid. “Atos has an excellent reputation with other leading UK and US companies and I am excited about our partnership and the transformation ahead."
 
Atos will work with National Grid's business to optimise its operational performance by implementing new and smart workplace services in support of its strategic priorities.
 
"We very much look forward to working with National Grid to achieve a step-change in employee and, ultimately, end user experience through a true partnership with Atos," said Adrian Gregory, Atos CEO for UK and Ireland. "The comprehensive plan of improvements underpinned by innovative technologies will have a positive impact right across the organisation, enabling National Grid to work smartly and more efficiently."
 
Atos says its strong presence and rich experience within the energy and utilities sector means it is well placed to implement tailored digital managed workplace services for National Grid.
 
Atos has more than 110,000 employees in 73 countries and annual revenue of over €11bn.