Proving the Business Case for the Internet of Things

Amazon extends in-car deliveries

Steve Rogerson
May 1, 2018

Millions of owners of eligible Chevrolet, Buick, GMC, Cadillac and Volvo vehicles in the USA can have Amazon packages delivered inside their cars using Amazon Key.
With the Key In-Car Delivery service, packages can be delivered to a vehicle when it is parked in a publicly accessible area, such as on the street in front of an apartment building, at a workplace surface parking lot or in a home driveway. Delivery is available on tens of millions of items sold on and works with same day, two-day and standard shipping.
In-Car Delivery comes at no extra cost for Amazon Prime members with an active OnStar account or Volvo On Call service and is available in 37 US cities and surrounding areas, with more cities to follow.
"Partnering with Amazon to leverage our embedded in-vehicle connectivity gives Chevrolet, Buick, GMC and Cadillac owners the option to conveniently receive deliveries inside their vehicle parked at home, work or near other locations in their Amazon address book," said Alan Batey, president of General Motors in North America. "This is another example of how we provide customers with technologies that add value and enhance the ownership experience."
Atif Rafiq, chief digital officer at Volvo Cars, added: “Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation, and we intend to be at the forefront.”
To set up in-car delivery, customers must download the Amazon Key app and opt in to link their Amazon and OnStar or On Call accounts. Once the first step is complete and the delivery location has been registered, customers can shop on and select the in-car delivery option at checkout. Additional eligible delivery addresses can be added to the Amazon address book at any time.
The technology uses the existing embedded 4G LTE connectivity in Chevrolet, Buick, GMC or Cadillac vehicles and does not require an additional data plan or hardware installation. Customers receive a notification via the Amazon Key app when the delivery is on its way and after the delivery is completed and the vehicle is relocked. Deliveries are made to a stationary car parked in a publicly accessible area.
Amazon Key In-Car Delivery requires a 2015 model year or newer Chevrolet, Buick, GMC and Cadillac vehicle.
"At Amazon, we are always working to make our customers' lives easier and starting today, we're excited to bring in-car delivery to Chevrolet, Buick, GMC and Cadillac owners," said Peter Larsen, vice president of Amazon. "Prime members now have another way to ensure their packages are safe and secure, all for no additional cost."
In-car delivery is one of several digital consumer services offered by Volvo via the On Call platform. Volvo owners can already send calendar-based navigation destinations directly to their car, find nearby fuel stations and even get help finding their car in large car parks or on unfamiliar city streets.
 “We’re excited to partner with Volvo Cars to bring Amazon Key in-car delivery to our customers across the USA,” said Larsen. “Starting today, Prime members can order tens of millions of items sold on and have them delivered to their car, at no extra cost. With Amazon Key In-Car, we’re fuelling another convenient and secure way to get packages to our customers, and we know our customers are going to love it.”
Volvo also offers its digital key technology for car-sharing in selected markets, enabled via On Call. The platform allows Volvo XC40 owners to share their car with family and friends without having to hand over a physical key.
Volvo On Call was the first mobile connected car platform when it was launched and is available in around 50 countries, covering over 90 per cent of the car maker’s global sales.
“We have offered in-car delivery in Europe since 2015 through programmes in the Nordics and Switzerland, and we believe that receiving packages should be as easy and convenient as ordering them online,” said Anders Tylman-Mikiewicz, vice president at Volvo Cars.
At last month’s Hannover Messe, North Carolina-based NetFoundry announced its partnership with Amazon Web Services to let users of its IoT analytics platform securely and reliably connect to AWS using any internet connection. NetFoundry protects the IoT site and devices, blocking onternet-originated attacks such as botnets and DDoS, in addition to encrypting and securing the data between the IoT edge and AWS edge.