Proving the Business Case for the Internet of Things

Amazon acquires start-up Health Navigator

Steve Rogerson
October 29, 2019



Amazon has acquired mhealth start-up Health Navigator, founded by emergency medicine doctor David Thompson, according to a report by CNBC.
 
The Chicago-based company is known for providing online symptom checking and triage tools to companies that are looking to route patients to the right place. Amazon says it will offer Health Navigator to employees as part of its Amazon Care clinics, which are being piloted to employees.
 
Amazon Care is designed to serve as a medical benefit for employees and helps provide care virtually, through a video visit, and with home visits if additional care is needed.
 
The Health Navigator platform is a clinical vocabulary and decision-support system designed to support ehealth and telemedicine encounters, from the presenting chief complaint to the final diagnosis. The platform includes a range of tools for capturing the chief complaint through natural language processing, presenting a documentation checklist to consumers and healthcare providers, generating a list of possible causes, and making recommendations for seeking care.
 
These tools can be used to develop symptom checker, health bot, consumer engagement and telehealth applications. All content is delivered via a documented application programming interface (API).
 
Health Navigator was founded in 2014 by David Thompson. He is also a part-time faculty attending in the Northwestern Memorial Hospital Emergency Department, and continues to enjoy both patient care and teaching. He has more than twenty years’ experience working in clinical informatics, telehealth, decision support, and medical coding and documentation.
 
In a collaboration with paediatrician Barton Schmitt, Thompson developed a set of telephone triage guidelines that are used in medical call centres and doctors’ offices in the USA and internationally.